Overview Green Thumb is proudly on a mission to promote well-being through the power of cannabis. We are looking for a General Manager at RISE Dispensary to lead, manage, and inspire a diverse team in driving results and delivering memorable, positive consumer experiences. All dispensary activities related to the customer journey, inventory operations, safety compliance, and team member experience are under your direction.

With training, coaching and development, a team of Leaders and Team Members will grow under the General Manager’s leadership. The General Manager serves as an ambassador in delivering lasting social change in our communities. Competencies Drives Results: Challenges and inspires a team to exceed results expectations.

Requirements

and local operations plans. Adapts to Change: Communicates the “why” to the team and aligns them with the Green Thumb’s Mission, Vision, Values, Priorities, and Behaviors. Is a change champion who helps the team navigate through change.

Business Insight: Optimizes outcomes by leveraging data, understanding the story behind the numbers, and translating into behaviors and actions for the team. Customer Focus: Leverages data to understand customer needs and acts on it. Improves the consumer journey by increasing efficiency and empowering the team.

Collaborates: Speaks to people, with actionable and respectful feedback, and coaches others to work collaboratively. Communicates effectively across multiple channels to keep teams in-the-know. Values Differences: Prioritizes building diverse teams with a variety of experiences, perspectives, backgrounds and skills.

Serves as role model for fostering an environment where differences are encouraged, valued, and supported. Develops Talent: Places a high priority on developing people to drive strong performance and achieve career goals. Takes ownership of the employee life cycle and team’s engagement and professional development.

Responsibilities

Operations Deliver direction, oversight, and execution of all dispensary operations. Ensure the dispensary is compliant with security, inventory, and local and state regulations. Drive revenue and profit through effective execution of programs, initiatives, and regionalized instore promotions.

Oversee and manage quality product inventory, financial records, and Seed to Sale compliance. Maintain and enforce cash management handling protocols and daily reconciliation. Manage effective order expense management processes aligned with store budgets.

Conduct monthly audits and scorecard business reviews to identify operational inefficiencies and process improvement opportunities Experience Coach Leaders and Team Members to consistently deliver memorable, positive in-store customer experiences. Ensure “Leader on Duty” (LOD) presence is appropriately scheduled throughout the store. Coach Leaders to actively supervise, recognize team members and redirect behaviors during LOD shifts.

Drive revenue through a seamless omni-channel customer experience and lead teams to deliver a consistent experience across in-store, drive-thru, curbside delivery. Coach leadership team to deliver Loyalty goals, drive customer retention and repeat traffic. Serve as a liaison to the local community and support community outreach events and initiatives.

People Build and retain a high-performing team through selecting the best talent and effective onboarding, training, and development. Inspire a culture of engagement and performance through coaching, feedback, and recognition. Motivate dispensary team to exceed revenue targets and key metrics, emphasizing team member behaviors, service techniques and product knowledge.

Monitor staffing needs and ensure scheduling practices align to store labor goals. Hold team members accountable for accurate timekeeping, schedule compliance, and reliability.