Role Purpose The IT Support Specialist provides essential technical assistance and maintenance across CSA Group. This role ensures the stable operation of internal IT systems and infrastructure, supporting all business functions. The specialist acts as the first point of contact for IT-related queries, troubleshooting issues, and implementing solutions to maintain high system availability and user productivity.

The role is critical for upholding the Group's operational efficiency and technological reliability.

Key Responsibilities

Technical Support Maintenance Provide technical support for hardware, software, and network issues. Install, configure, and maintain workstations, laptops, and peripheral devices. Administer user accounts and permissions in Active Directory and other systems.

Perform regular system checks and preventive maintenance. Manage IT inventory and asset tracking. System Monitoring Security Monitor IT systems for performance, security, and availability.

Respond to security alerts and implement protective measures. Ensure data backup and recovery procedures are effective. Educate users on IT security best practices.

Collaboration Documentation. Collaborate with external IT vendors for specialised support Document IT procedures, troubleshooting steps, and configurations. Provide training and guidance to end-users on IT tools.

Support IT projects and initiatives as directed. Candidate Profile Education Experience Degree or Bachelor's degree in Information Technology, Computer Science, or related field. , CompTIA A+, ITIL Foundation) Technical Skills Proficiency in Windows and macOS operating systems.

Experience with Microsoft 365 administration (Exchange, SharePoint, Teams). Knowledge of network fundamentals (TCP/IP, DNS, DHCP). Familiarity with Active Directory and user management.

Experience with IT ticketing systems. Key Behavioural Traits Strong problem-solving and analytical skills. Excellent communication and interpersonal abilities.

Detail-oriented with a focus on accuracy. Proactive and able to work independently.