Customer Success Manager (Req #1297)

Overview As a Customer Success Manager (CSM) you will be accountable for managing the customer experience and satisfaction of Services delivery to client accounts, within a defined area of the customer base, and you will be accountable for the overall service relationship. You will promote the continuous improvement of productivity, service quality and customer satisfaction by focusing on improving resilience and customer service through inventory management, managing expectations, customer account revenue and customer satisfaction objectives.

Qualifications

Relevant degree and/or professional

ITIL v. 3 Foundations certification preferred Minimum 3 – 5 years of experience in a client-facing position Development and delivery of quality presentations Working with or for an IT managed services organization / company Able to work independently and as part of a fast-paced team environment Strong people management skills with strong communication abilities Strong client focus and high-level customer service expertise Demonstrate depth of operational services management expertise Strong development focus Systems and IT literate, including Networking, Business Communications, Security, Wireless, SAN and Server Management support, etc. Ability to travel to customer sites, typically within a 2-3 hour drive; overnight and air or train travel may be required on a limited basis Position Specifics The initial base salary range for this position is expected to be between $75,000 and $120,000 annually.

The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location.

Compensation

structure may include other components such as commissions and discretionary bonuses.

Benefits (Including 401(K)

eligibility, employee stock purchase program and various paid time off

Benefits

, such as vacation, sick time, and personal leave), dependent on the position offered.