Engineering Manager, Zo

Our Mission Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold.

Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill.

In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power.

In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started.

If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your Impact to the Mission Zocdoc’s most important asset is our people. As an Engineering Manager for Zo, Zocdoc’s AI phone assistant, you will play a critical role in achieving Zocdoc’s strategy of being the front door for healthcare.

Zo acts like a human and manages appointments like an expert, handling unlimited inbound scheduling calls. Zo vanquishes hold times and instantly schedules appointments 24/7 using natural, conversational language. As the leader for this team, you’ll be on the cutting edge of building an LLM-based product, using voice technologies, and integrating with EHR systems.

You will work with a highly motivated and experienced engineering team while collaborating with cross-functional teams, including Product, Sales, Data, Ops, Design, and Product Marketing. Your leadership, technical skill, and strategic vision will directly contribute to the value we deliver to our clients and the overall improvement of the healthcare experience. You’ll enjoy this role if you are… Inspired by the opportunity to positively impact the healthcare experience for millions of customers and providers.