Client Care Representative - Companions Animal Hospital

Client Care Representative (CCR) - No nights! No weekends! POSITION SUMMARY: At Companions Animal Hospital, our Client Care Representatives do much more than answer phones and schedule appointments.

They help create the experience our clients remember, support the flow of the hospital and play an important role in helping pets receive exceptional care. We're looking for someone who loves both people and pets, enjoys staying busy and thrives in a team environment. This role offers the opportunity to work alongside both our client care and medical teams, building skills throughout the hospital while making a meaningful difference for pets and the people who love them.

WHY COMPANIONS? Companions Animal Hospital is a three-doctor, AAHA-accredited practice committed to providing exceptional medicine and exceptional service. We believe every interaction matters, whether it's helping a worried pet owner, supporting a patient through their visit or finding a way to make a team member's day a little easier.

We invest in our team, encourage professional growth and strive to create an environment where people feel supported, challenged and valued. Our team works hard, laughs often and genuinely enjoys supporting one another. m.

m. — which means no nights, no weekends and more time to enjoy life outside of work.

WHAT YOU’LL DO (Essential Functions)

: Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and Fun Maintain knowledge of the services the hospital provides and utilizes the information to promote the hospital’s services and products to existing and prospective clients Welcome clients and pets, ensuring that they are comfortable in the hospital, and educating the clients about preventative care and pet health needs Assist incoming clients.

Responsibilities

throughout the hospital Assist with patient admissions, discharges and overall patient flow throughout the hospital Prepare, clean and stock exam rooms and treatment areas Safely assist the veterinary team with patient handling and restraint as trained Answer basic questions from clients on the phone and in person, act as an initial triage to determine patient’s service needs. Refer the patient to the appropriate veterinary staff as needed Schedule client appointments and follow-up exams. Work with our team of veterinarians and veterinary staff as needed to ensure optimal scheduling Assist outgoing clients by providing all necessary instructions, information, and invoices Dispense prescription items per the veterinarian's instructions and sell retail products Responsible for cash management including accepting payments for products and services provided.

WHAT WE’RE LOOKING FOR (Essential Qualifications)

: Education : High School Diploma or GED required Professional Licenses/Certifications: None Experience: 1+ years of customer service experience preferred Experience in a veterinary hospital or medical facility desired Knowledge, Skills and Ability: Ability to provide exceptional customer service Comfortable working in both client service and patient care environments Basic knowledge of medical terminology Basic proficiency