Customer Experience Advisor - Full time

Department: Customer Experience Employment Type: Fulltime Location: Onsite - Sandyford, Dublin 18

Compensation

: €29,000 Base plus up to €5,000 bonus structure.

Key Responsibilities

: Manage 50-70 incoming telephone calls per day. Identify and assess customers’ needs to resolve their issues. Build relationships and trust with customers through open and interactive communication.

Provide accurate, valid, and complete information to customers and internal departments by using the right methods/tools. Meet personal/customer experience team SLA targets. Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies.

Go the extra mile to engage customers. Experience resolving Customer requests on the first contact Skills, Knowledge and Expertise: Customer Support/Service experience preferred. Customer orientation and ability to adapt/respond to different types of situations.

Excellent communication and presentation skills Ability to multi-task, prioritise, and manage time effectively. A desire to provide Best in Class customer experience. Ability to provide strong phone contact handling skills and active listening.

Familiarity with CRM systems and practices is desirable Excel experience preferred. Experience in the energy industry is an advantage.

About This Role

: €29,000 basic salary with a €5,000 bonus structure. The first month's bonus is guaranteed.

Benefits

ie Excellent career progression opportunities in a growing company with strong market presence Fast-paced, friendly team environment Continuous training and development Annual leave that increases with service Exclusive PrepayPower Staff Tariff Modern offices with excellent facilities in Sandyford Active CSR, Wellness, and Social initiatives plus great social events Refer-a-Friend Scheme TaxSaver Travel Tickets Bike-to-Work Scheme About Yuno Energy Since entering the Irish market in late 2023, we’ve been transforming the residential energy sector with a bold mission: to help consumers save energy and money through a data-driven, app-first experience. We are redefining how people understand and engage with their energy. Our innovative approach delivers radical transparency and rewards energy efficiency.

With just a few taps, customers can gain a clear view of their energy habits—tracking every hour, unit, and cent of their usage. In 2025, together with PrepayPower, we proudly reached over 350,000 customer connections. Why Work at Yuno Energy At Yuno Energy, we believe work should be both challenging and rewarding.

Ranked among Ireland’s Great Places to Work , we offer ambitious individuals a dynamic, fast-paced environment with exciting opportunities for growth. We are proud to be an Equal Opportunity Employer, committed to treating all employees, customers, and stakeholders with dignity and respect. We value diverse talent and are dedicated to building an inclusive workplace that drives innovation and delivers exceptional services.

We encourage applications from people of all backgrounds and experiences. Yuno Energy is part of the Yuno Group, alongside PrepayPower and firmus Energy. With almost 600 employees and growing, we are shaping the future of electricity, gas, and broadband in Ireland.

Join us and become part of a dynamic, ambitious team that’s shaping the future of energy. Privacy By applying for this role, you agree to Yuno Energy processing your personal data for recruitment purposes. We handle all applications in line with our Privacy Notice You can view our Careers Privacy Policy | Ireland's Newest Electricity Provider - Yuno Energy for more information.