Junior Solutions Engineer

About OfficeSpace: OfficeSpace Software provides the leading AI operating system for the built world, that helps teams plan, connect, and perform in the workplace. As a performance-based, PE-backed company, we hire based on merit and a willingness to do what it takes to succeed long-term. You’re a great fit for the role if you’re entrepreneurial, passionate, motivated by building at light speed, and an Agentic AI early adopter.

Our world-class teams operate in the US, Canada, and Costa Rica in a culture of trust, respect, growth, and impact.

About The Role

OfficeSpace is looking for a Solutions Engineer 1 to join our Engineering team. In this role you will own the investigation, troubleshooting, and resolution of customer-reported technical issues, working cases end to end and performing thorough independent analysis before engaging in Engineering. You will be a key link between Support, customers, and Engineering, and your communication, ownership, and proactive problem-solving will directly shape the customer experience.

This role offers a direct path toward Solutions Engineer I II as you build technical depth, case ownership, and cross-functional fluency across our platform. This is a hands-on technical role suited to someone who enjoys digging into root causes, learning new tools quickly, and keeping work visible and well-documented.

What You'Ll Do

Own assigned cases from intake through resolution, maintaining clear status and documented next steps on every active ticket. Triage and acknowledge new tickets the same business day, providing a first response and setting expectations with stakeholders. Perform thorough root-cause analysis and validation before escalating, using available troubleshooting tools and team expertise.

Investigate issues across logs, monitoring dashboards, and databases to isolate the source of a problem. Keep stakeholders informed with timely updates on active investigations and clear timelines when a full answer isn't yet available. Escalate blockers promptly and proactively flag access or tooling gaps rather than letting work stall.

Collaborate with teammates and contribute to a learning environment, asking for help and sharing knowledge. Maintain visible progress through daily updates, status reports, and documented investigation notes. Core Expectations Ownership: No assigned ticket sits without action, status, or documented next steps.

You drive your work forward without needing to be chased. Responsiveness: Acknowledge messages and stakeholder requests promptly during core business hours; reply to ticket communications the same business day. Proactiveness: Escalate blockers within one business day, surface knowledge gaps early, and review tickets preventively rather than reactively.

Communication: Provide consistent daily updates on progress, blockers, and next steps, and keep the team informed of availability and status.

Required Qualifications

Strong troubleshooting and analytical skills, with a methodical approach to isolating root causes. Experience investigating technical issues in a support, QA, or engineering-adjacent environment. Clear written and verbal communication in English.

Ability to manage a queue of concurrent work, prioritize effectively, and keep work well-documented. Self-directed ownership and reliable follow-through on commitments. Technical Skills (Experience or Willingness to Learn) Grafana (or similar observability/monitoring and dashboarding tools) Database queries (SQL — reading and writing queries to investigate data) Ruby / Rake scripting for diagnostics and automation SSH and command-line access to servers and environments Deep troubleshooting across application logs, infrastructure, and data layers A genuine willingness to ramp up quickly on any of the above is essential; depth across all is not required at entry, but curiosity and the drive to learn are.

Nice To Have

Exposure to Zendesk, Salesforce, or a similar customer-facing case management platform.