[US HQ] Learning Experience (LX) Platform Manager

ABOUT HELLOFRESH GROUP At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past decade, we've grown from a single meal kit brand into a global food solutions group — the world's leading meal kit company, active in 18+ countries across 3 continents. The HelloFresh Group includes HelloFresh, Green Chef, EveryPlate, Factor (ready-to-eat), Chefs Plate, and Youfoodz.

Each brand serves a distinct audience but shares our commitment to making good food accessible and sustainable. Our Distribution Centers are the operational heartbeat of everything we deliver — and equipping the people who work in them with the right training, at the right time, in the right format, is fundamental to how we operate.

ABOUT THE ROLE

: WHAT'S IN THE BOX The Learning Experience (LX) Platform Manager is the connective tissue between the content our Training Content team creates and the learners who need it. This is a hands-on, operationally grounded role responsible for the health, configuration, and strategic growth of our 360Learning platform across a multi-brand, multi-site network — while also serving as the primary coordination point for training program rollout, stakeholder alignment, and platform-enabled learning design. You will own the platform end-to-end: user management, course architecture, learning path design, integrations, reporting, and the continuous improvement of how learning is experienced by our Tier 1 DC associates and operational leaders.

You will partner daily with the Training Content Manager to translate finished content into published learning experiences, and with Operations, HR, Safety, and OpEX to ensure training is reaching the right people at the right time. This role is also a direct manager — you will lead and develop one Senior Learning Experience Designer, who shares responsibility for platform administration and content quality support. Together, you are the function that makes the entire training ecosystem visible, measurable, and continuously improving.

WHAT YOU'LL DO

: THE RECIPE Platform Ownership Administration Own the 360Learning platform as its primary administrator: user accounts, group hierarchies, role permissions, course catalog organization, and system configuration across all brands and sites Manage and maintain the Workday–360Learning integration, ensuring automated enrollment, role-based course assignment, and learner data accuracy as employees onboard, transfer, or change roles across the network Define and govern the platform architecture: group structures, learning path frameworks, program-level organization, and the naming and tagging conventions that keep a multi-brand, multi-site catalog navigable at scale Monitor platform health: identify enrollment gaps, stalled learner progress, broken content links, and course configuration issues before they become operational problems Manage platform vendor relationship with 360Learning — serve as the primary contact for support escalations, new feature evaluations, a