Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Product Support Specialists at Affirm provide fast and reliable service to our merchant business partners. This role is at the front line of our merchant support experience, and you will be responsible for ensuring that any technical or operational issues our merchants have are quickly resolved.

You will become a product and payments expert, viewed by our clients as a trusted partner from whom they can reliably get quick and correct information. You will work cross-functionally with Affirm’s Sales, Client Success, Operations, and Engineering teams to provide clients with quick solutions, troubleshoot account issues, and build internal processes that scale.

What You'Ll Do

: Support Affirm’s merchant partners: E-Commerce retailers which utilize various platforms Utilize various troubleshooting techniques to resolve complicated technical or configuration issues Work closely with engineers to resolve technical and operational issues, and provide high-touch support to merchant partners Effectively manage multiple customer inquiries simultaneously, with appropriate prioritization Build scalable support processes and engage with feedback to streamline workflows Drive merchant partner communication and outreach about new features and enhancements Aggregate feature requests based on merchant partner feedback to guide future product planning What We Look For : Located in the CST or PST. Bachelor’s degree or equivalent experience 2+ years of experience in relevant industry (Tech, eCommerce, SaaS) and/or similar role(s) Ability to handle a high volume of requests with efficiency and empathy Passion and drive to change consumer banking for the better Great writing.

Nice To Have

: Fluent in French as well as English

: Experience working with major e-commerce platforms (Shopify, WooCommerce, etc) or exposure to web development concepts

: comfort working with logs and formatted data to troubleshoot issues Level commensurate on experience Pay Grade - D Equity Grade - 1 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Compensation

package that may include monthly stipends for health, wellness and tech spending, and

Benefits

(including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).

that are anchored to our core value of people come first.

package include: Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wall

Base Pay Range

per year: $55,000 - $75,000 CAD #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office.

Responsibilities

. We’re extremely proud to offer competitive

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