, redefining how entrepreneurs manage their money. We create modern financial solutions, from checking and lending to payments and beyond, designed to help small business owners grow, thrive, and take control of their financial future. Our best-in-class technology, advanced security, and deep understanding of the small business community give our customers the confidence to focus on what they do best.

Since 2013, we’ve supported more than 750,000 small businesses nationwide. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, our 500+ person global team shares one mission: to give small businesses the financial tools they need to succeed. We’re innovators driven by big ideas, collaboration, and real impact.

Here, you’ll have the freedom to take ownership, grow your career, and make a difference for small business owners across America. Ready to shape what’s next?

About The Role

: Our Fraud Servicing team is passionate about identifying and mitigating potential fraud when working with customers and internal partners. You act as the subject matter expert for all Bluevine’s products and are responsible for the day-to-day intake and research of high risk transactions, complex issue resolution, and are relentless in mitigating fraud and improving the customer experience. In this role, you will work closely with your leadership, peers, and various key stakeholders across the organization to quickly and efficiently resolve potential fraud concerns and or high risk transactions.

Members of this team will take quick action and raise concerns, identify trends and make suggestions that prevent or minimize risk exposure and or fraud events from occurring. You will have the chance to analyze transaction trends and collaborate with key stakeholders to recommend solutions that reduce our risk exposure and help improve the customer experience.

What You'Ll Do

: Investigate and resolve potential fraud concerns and or high-risk transactions/activities that originate across multiple contact channels (phone, email, chat, and social media) as well as internal and external channels including Security Operations, Backoffice Risk, and our Banking Partners.

Requirements

High school diploma or GED required Strong written and verbal communication skills Adherence to a specific work schedule, as defined by management - shifts assignments are between 8AM-8PM ET Monday-Friday Adherence to our hybrid policy - In-office 2 days a week and at-home 3 days a week Distraction free work from home environment that has reliable internet access -100 mbps New Hire Hourly Rate: $23/hr.

Benefits

Perks (US Based ONLY)

Excellent he

Account Protection Specialist