Are you looking for an opportunity to make an impact and shape the future of the commercial real estate (CRE) industry? The Product & Operations Performance Analyst supports Innovation Planning & Operations by owning operational performance transparency across the organization. This role develops deep context on organizational performance and application performance data, maintains the day‑to‑day partnership with the Business Intelligence (BI) team, and translates reporting needs into actionable plans and delivered outputs.

The Program Analyst ensures reporting artifacts remain accurate, decision‑usable, and consistently packaged for leadership consumption, while proactively surfacing insights and implications from the data. Innovation meets excellence at Berkadia, where we give you the space you need to create and allow your ideas to flourish. We are leading the evolution of CRE and can't do that without innovators who are driven by curiosity and are willing to challenge the status quo as they chart their career path – and Berkadia's future.

Be Part of Building the Next. Be Berkadia.

Responsibilities

: Master business performance data (organizational + application performance), including drivers, definitions, and limitations. Own the day‑to‑day BI partnership and serve as the translation layer between Innovation leadership needs and BI execution.

Requirements

into executable plans (scope, dependencies, sequencing) and deliver alongside BI. Build, maintain, and continuously improve reporting outputs (dashboards, drilldowns, executive views) and ensure they remain accurate, consistent, and decision‑usable. Maintain reporting outputs + proactively surface insights (trends, anomalies, implications) without waiting for requests.

Partner with peers and leaders to translate performance data into comms‑ready, leadership‑usable outputs and operational pulse inputs (key narratives, themes, and implications). Identify opportunities to improve reporting efficiency through automation and repeatable processes (templates, standard definitions, reusable components). g.

Town Halls, quarterly reviews, newsletter) by ensuring data accuracy, validating input, and outputs are delivered on time. Communicate clearly with stakeholders; set expectations on deliverables, timing, and inputs/decisions required to proceed. Build strong relationships across Innovation and partner teams; operate effectively in ambiguity and drive work to closure.

Other duties as assigned.

and deliverables. Demonstrated operational discipline: planning, follow‑through, attention to detail, and high-quality output standards. Scrum/Agile familiarity required.

, delivery reporting, milestone tracking, backlog hygiene, release visibility, delivery metrics).

Required Qualifications

: Bachelor’s degree or equivalent experience. 3+ years’ experience in business analytics, program operations, reporting, or adjacent roles (or equivalent capability). , Power BI) and comfort working with datasets and metrics logic.

Preferred Qualifications

: Experience partnering with a BI/analytics team to deliver reporting solutions end‑to‑end. , Power Automate) and improving reporting workflows. Demonstrated ability to interpret data, identify meaningful insights, and frame implications for non-technical audiences.

Experience working in a matrixed or enterprise environment with multiple stakeholders and competing priorities.