Overview As a Supplier Retention Representative , you will support suppliers by resolving inquiries, providing product education, and helping them optimize their E-payment solutions. You will assist low-dollar spend accounts, build strong relationships, and contribute to retention and revenue goals through consultative guidance. This role requires strong communication skills, attention to detail, and a customer-first mindset while partnering with internal teams to ensure seamless supplier experiences.

What You’Ll Do

Respond to supplier inquiries via phone, email, and other channels in a timely and professional manner Provide consultation to help suppliers understand and optimize E-payment solutions, processes, and timelines Engage in consultative sales practices to enhance retention and identify revenue opportunities Identify emerging trends and insights based on supplier interactions and communicate them to the business Handle escalated supplier issues and collaborate cross-functionally to drive resolution and preventative actions Partner with internal teams to support supplier-facing initiatives and identify process improvements Manage low-dollar spend accounts ranging from $0 to $500,000

Who You Are

: 1–3 years of experience in a customer-facing or customer service role (supplier relations is a plus) Strong verbal and written communication skills with the ability to explain complex concepts clearly High attention to detail, organization, and accuracy Proficiency with Microsoft Outlook, Excel, Word, and CRM systems such as Salesforce Self-motivated and disciplined, able to manage tasks independently Strong problem-solving abilities and creative thinking when resolving supplier issues Proven ability to build and maintain strong supplier relationships Analytical mindset with the ability to interpret data and trends Adaptability to evolving processes and tools Comfortable presenting solutions and ideas to suppliers or internal teams About AvidXchange AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers.

: A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown. Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.

Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.

Who We Are

At AvidXchange, mindset is everything . We are Connected as People , Growth Minded , and Customer Obsessed .

, who we’ve always been, and they guide us to improve every day. , or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work ®.

The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®.

Perks

and prestige of a growing tech company paired with the flexibility of a founder-led startup.

Benefits

At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact.