Customer Success Manager I, Supplier-1

Role Overview The Customer Success Manager I is responsible for managing a portfolio of customers by building strong relationships, driving product adoption, and supporting retention efforts. This role focuses on delivering value through proactive engagement, resolving customer needs, and identifying opportunities for optimization. The CSM I partners cross-functionally to enhance the customer experience and contribute to overall growth and scalability.

What You’Ll Do

Build and maintain strong relationships across a defined book of business Facilitate business reviews, health checks, and ongoing customer touchpoints Monitor customer health, adoption, and retention using data and insights Partner cross-functionally to manage escalations and drive timely resolution Deliver product and process training while identifying optimization opportunities Contribute to customer success plans and process improvement initiatives

What We’Re Looking For

1+ years of sales or customer management experience Proven ability to prioritize and execute in a fast-paced, high-intensity environment Strong written and verbal consultative communication skills Experience working cross-functionally to drive shared outcomes Analytical mindset with experience using Excel or similar tools to influence decisions Ability to manage conflict, navigate blockers, and build relationships across diverse stakeholders About AvidXchange AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers.

Who We Are

At AvidXchange, mindset is everything . We are Connected as People , Growth Minded , and Customer Obsessed .

, who we’ve always been, and they guide us to improve every day. , or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work ®.

The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®.

Who You Are

: A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown. Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.

Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.

Perks

and prestige of a growing tech company paired with the flexibility of a founder-led startup.

Benefits

At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.