Event Staff - Calgary Sports & Entertainment

As Event Staff, you will play a vital role in ensuring a seamless and positive experience for customers using parking facilities during events.

Responsibilities

will include assisting customers with payment inquiries, managing challenging customer interactions, and facilitating the parking process. Your commitment to exceptional service will guide your actions as you address customer concerns within the established site policies. You will engage with customers during entry and exit procedures, process parking fees, and accurately document passes issued in the logbook.

Additionally, you will contribute to operational efficiency by preparing shift reports, sorting tickets, and managing shift bank deposits.

Requirements

of that site Control of all tools and equipment required to perform his/her duties Must be organized Make suggestions and recommendations relating to the way various jobs are performed Consults with his/her supervisor or manager regarding items of relevance to the parking operation Revenue control sheets as mandated by management or the property manager for both automated and non-automated locations must be balanced Each employee is required to log all the issues/events in the log book, and bring them to the attention of his/her direct supervisor In problem situations, in order to achieve a resolution through his dealings, with the customers and his/her supervisors or manager Act as a front line employee which is considered an extremely important function of this position Uniforms with company logo or crest must be worn when on duty in a neat and well groomed manner. Appearance is representative of the company Responsible for prioritization of various jobs with his/her supervisors/manager Responsible for tracking levels of stocks as well as supplies Strong command of the English language be friendly, even-tempered, cooperative, able to work independently and be able to communicate effectively Basic knowledge of the parking equipment used at the site; Pay Stations, Ticket Dispensers, Exit Readers, Gate Machines Basic knowledge of both desk/handheld POS parking equipment used at the site High School Diploma or GED required Basic Technical Education Customer Service Experience required Parking related Experience Work with Calgary Flames and Calgary Stampeders in the City of Calgary. Events are ongoing throughout the year.

(Full Time or Part Time) Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family. Life and AD&D: Basic Life and Accidental Death Insurance to secure your future with essential protection for you and additional options for your loved ones. Short-Term Disability (STD): Income protection when you need time to recover.

Long-Term Disability (LTD): Available based on employee group, offering extended support when life takes a turn.