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The Role We're looking for a Lead MDM Engineer to own and drive the strategy, automation, and day-to-day management of our endpoint fleet across Windows and macOS platforms. You will be a senior member of the team responsible for building and maintaining the "Zero Touch" device experience for every SolarWinds employee. This isn't a break-fix role.

You'll be engineering the platform that makes laptops just work — from unboxing to retirement. You'll partner closely with Director of User Experience, the Global Helpdesk, and IT leadership to keep our endpoints secure, compliant, and frictionless.

Responsibilities

Endpoint Management Strategy Own and mature our Microsoft Intune environment — Autopilot profiles, compliance policies, configuration profiles, Autopatch rings, and Conditional Access integration via Entra ID. Own and mature our JAMF Pro environment — automated enrollment (DEP/ABM), Self Service policies, JAMF Connect, scripting, and smart/static group management. Architect and maintain the Intune + JAMF integration (JAMF as Management Authority, Intune as Compliance Authority) to enforce a single security posture across platforms.

Design, test, and deploy Zero Touch provisioning workflows for both Windows (Autopilot) and macOS (DEP/ABM + JAMF) so new hires are productive from day one.

Requirements

— encryption, OS currency, antivirus status, Conditional Access gating. Partner with Our Security Teams to remediate endpoint vulnerabilities, deploy emergency patches, and manage security agent deployments (SentinelOne, Microsoft Defender). Manage Endpoint Privilege Management (Admin By Request) policies and Intune RBAC roles.

by maintaining clean device inventories and accurate reporting. Lifecycle Operations Manage full device lifecycle: enrollment → provisioning → patching → compliance monitoring → retirement/wipe. Maintain and improve application packaging and deployment pipelines for both platforms.

andle Tier 3 escalations from the Global Helpdesk related to MDM, device provisioning, and platform issues. Develop and maintain Knowledge Base articles and runbooks to enable Helpdesk shift-left on common MDM issues. Automation Continuous Improvement Write and maintain PowerShell and Bash/Shell scripts to automate device management tasks, reporting, and remediation.

, compliance rates, enrollment success, OS version distribution, patch status) to track fleet health. Identify opportunities to reduce ticket volume through proactive policy, self-healing scripts, and improved self-service options. Contribute to sprint-based project work (MDM team runs Jira sprints) for platform improvements and security initiatives.

Qualifications

5+ years of hands-on experience managing endpoints at scale in a corporate environment. Deep expertise in Microsoft Intune — Autopilot, compliance policies, configuration profiles, Autopatch, Conditional Access, Entra ID integration.