Customer Success Manager, Enterprise

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 6,000 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights.

Work alongside Similarwebbers from around the globe who are bright, curious, practical, and genuinely good people. We are looking for a Customer Success Manager to join our Client Services Team . This role will report to Team Manager, Customer Success.

Why is this role so important at Similarweb? The CSM's ability to create relationships with the clients, and help them extract real business value, using Similarweb’s platform, is essential to keeping clients engaged with Similarweb for years. The CSM is in the front line, bringing our platform and data to life for the client The CSM drives user engagement, adoption of our platform and helps identify growth opportunities by addressing the client's pain points So, what will you be doing all day?

Responsibilities

”) it brings them towards achieving their goals Develop strong subject matter expertise across Similarweb’s entire product portfolio This is the perfect job for someone with: Solid understanding of the digital marketing space and trends Client facing experience Strong relationship-building skills –the ability to quickly build rapport and establish trust (both internally and with clients) Analytical and consulting mindset with the ability to turn data into a story Experience producing high-quality decks and decks and client-facing materials Excellent problem-solving and critical-thinking skills Team player who can collaborate effectively with colleagues and business partners 2-4 years’ experience as a CSM **At Similarweb, collaborating with our colleagues in the office creates a more connected, unified culture.

Benefits

including: medical, dental and vision insurance, 401K plan, potential equity, employee stock purchase plan and paid sick and parental leave. In addition, this position is eligible to participate in the company’s sales incentive plan, with a maximum target OTE of up to $163,000 , depending upon the final terms of employment and achievement of established targets.

Compensation

is based upon several factors, including

Qualifications

and relevant experience. The base salary range above is for the New York City metro area and could vary for candidates in other locations. Why you’ll love being a Similarwebber: You’ll actually love the product you work with : Our customers aren’t our only raving fans.

” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world. You’ll find a home for your big ideas : We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take the initiative and create meaningful change within the organization.