Pharmacy Liaison - Bronx, NY $5,000 Sign-On Bonus!

Job Purpose: The Company is seeking a highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy management services. Critical to this position is a person who is able to work independently and establish strong and credible relationships with patients, clinicians and internal Shields staff. Applicants should be results-oriented with a positive outlook, and a clear focus on high patient quality and service.

Detail orientation and strong administrative/organization skills are required. Mature, approachable, professional and comfortable in dealing with others both in-person and on the phone. Applicant must be reliable, tolerant, and determined; an empathetic communicator, able to see things from the other person's point of view.

Most importantly, person must be able to work as a member of a close-knit team. Provides integrated support to patients and pharmacists by providing a 'hands-on" approach to total quality patient care. Works closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications.

Encourages patients of specialty clinics to utilize pharmacy to fully benefit from its superior patient care services. ) is critical to the liaison's success. Job Duties: Provide "legendary" care to hospital patients by providing a full suite of custom medication management services As a member of the clinic team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone Educate prospective pharmacy patients on how hospital serves patients and improves their overall care; Support outpatient retail and specialty prescription medication needs; Grow the specialty pharmacies patient population Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups; secures refill prescriptions, etc; Communicate effectively with the centralized Patient Service Center with respect to such communications as: the refill report, the zero-fill report, the monthly outstanding report and the appointment list; Help develop new processes to ensure smooth operations and patient care; Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication; Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids; Answer, resolve and triage inbound inquiries; Perform refill reminder calls under the supervision of a pharmacist; Resolve insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance; Ensure appropriate documentation in all required systems/tracking mechanisms; Manage, organize, and update relevant data using database applications; Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards; Identify trends, resolves problems; recommend improvements; implement change; Actively participate in process improvement initiatives; Act as a value-added business partner to stakeholders throughout the organization; Protect organization's value by keeping information confidential; Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations; Willing to do whatever is necessary for the betterment of the Company; Other duties as assigned; Experience/ Education: Required Licensure/Certification: We are seeking experienced pharmacy technicians.