At Northern911, we provide trusted, high-impact emergency call handling, fire dispatch, and emergency monitoring services that support communities across North America. Public safety agencies, technology partners, and connected-device providers rely on our team’s calm under pressure, professionalism, and ability to quickly gather and relay critical information during urgent situations. Our mission-driven culture is grounded in trust, urgency, innovation, and collaboration — creating an environment where you can grow, contribute, and make a meaningful difference every day.

Northern911 is a specialized emergency communications provider focused on answering, triaging, and routing 9-1-1 and emergency calls, dispatching fire services for rural and volunteer departments, and monitoring emergency alerts from connected devices, apps, and vehicles. Our APCO-certified telecommunicators help callers stay focused, gather essential details, and ensure every emergency reaches the appropriate police, fire, or medical agency quickly and accurately. In the many ways emergencies now reach us, we’re here to be a steady, reassuring presence when people need it most.

If you’re energized by purpose-driven work and want to be a steady, supportive voice when people need it most, we’d be excited to welcome you to our team. com What this role is about: As an Emergency Response Specialist, you’ll be the calm, steady voice that helps guide people through their most critical moments. From life-threatening emergencies to urgent situations requiring immediate action, you’ll play a pivotal role in connecting callers to the right help — ensuring that assistance is dispatched with urgency and precision.

Using advanced communication systems and clear protocols, you’ll gather vital information, relay it accurately, dispatch, and help coordinate the response that saves lives. This role requires a calm demeanor, sharp attention to detail, and a deep sense of purpose — because you’ll be the lifeline connecting people in crisis to those who can help. With advanced technology, highly trained operators, and decades of proven experience, Northern911 ensures that every emergency call is answered quickly, accurately, and with care.

Join a team trusted to deliver critical connections when every second counts — and make a real difference in the moments that matter most.

What You’Ll Do

Receive incoming calls for emergency accounts, determine emergency locations, and initiate transfer to the appropriate emergency agency in Canada, the United States, and US Territories as per standard call handling procedures on each account. Be the critical link in emergencies — answering 911 calls as the secondary PSAP for fire calls, determining locations and key details, and dispatching fire personnel using standard procedures while coordinating with other emergency agencies to ensure rapid response. Operate various computerized communication consoles, associated equipment, software and websites to receive, assess, and relay information from the public to emergency agency personnel in a courteous, accurate, and expedient manner.

Stay composed and positive, guiding interactions with the public, emergency response center, emergency agency personnel, and colleagues with clarity and care. Stay current on procedures and best practices, participating in coaching and quality reviews to ensure consistently excellent performance. Protect sensitive information with confidentiality and handle all communications with the highest level of discretion.

Be a team player, stepping in to assist colleagues and sharing your knowledge to help train and empower others.

What We’Re Looking For

in our ideal candidate: Experience Certifications: Secondary School Diploma required. Prior experience in alarm monitoring, emergency services, or customer service is a plus, though we value other experiences that prepare you for this role.

Emergency Response Specialist (English & French-Speaking) - Afternoon Shift