Services Coordinator I (Casa Roseland)

About MidPen At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect. We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive.

We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

MidPen is, once again, proud to be certified as an official Great Place to Work® in 2025. Property Name: Casa Roseland Property Type: Family Services Coordinator I The Services Coordinator I facilitates educational, wellness, and asset-building programs for MidPen residents, including after-school and summer programs, ESL support, health workshops, food distribution, financial training, and rental assistance. The role also leads outreach and community events by fostering relationships and a welcoming environment to help new residents build lasting connections.

Responsibilities

Deliver onsite programs and ensure compliance with standards and regulations. Conduct outreach (door-to-door, phone, email) to promote resident services. Prepare and submit required documentation for MidPen and external agencies.

Provide crisis intervention for low-to-moderate situations and follow mandated reporting procedures. Support partnership goals and communicate improvement needs to supervisor. Collaborate with local community agencies and monitor partner service delivery.

Assist with property-level needs assessments and follow-up actions. Participate in property plan development and respond to resident needs. Provide exemplary customer service and responsiveness.

Maintain accurate records and ensure timely reporting per policies. Participate in team meetings, trainings, and property events; keep supervisor informed. Foster collaboration with Property Management and colleagues.

Qualifications

Knowledge, Skills, and Abilities Demonstrated customer service orientation and strong relationship and community-building skills to help new residents transition into their homes Solid judgment, discretion, and problem-solving skills when working with families and students Desire to work with high needs and untapped populations Strong attention to detail and organizational skills and demonstrated ability to work independently Excellent reading, writing and verbal communications skills and comfortable communicating across language barriers, including using translation apps and services to navigate multiple language needs; [some positions may also include “proficient in Spanish, Russian, Korean or Vietnamese” if required at a specific property] bilingual

Requirements

are determined based on resident/property population and will be applied accordingly Effectively use Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft Office Suite and other technology tools to support interactions with peers and supervisor Working Conditions Must be available to work 9:00 AM - 6:00 PM, Monday through Friday a minimum of one but up to two or more evening(s) until 7:00 PM Ability to travel between properties Physical

Constantly perform desk-based computer tasks, frequently sitting Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 poun