About MidPen At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect. We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive.

We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

MidPen is, once again, proud to be certified as an official Great Place to Work® in 2025. Location: Foster City or Oakland Senior Manager, Business Process Improvement The Senior Manager, Business Process Improvement supports enterprise-level and departmental efforts to document processes, identify improvements and implement meaningful changes to the way work gets done at MidPen. Reporting to the Director, Strategic Initiatives, the role both leads work and serves as advisor to others across a portfolio of process improvement efforts aligned to the company’s most important priorities.

Responsibilities

Lead enterprise-level business process improvement efforts Lead a strategic set of enterprise-level business process improvement efforts which are standalone projects or a workstream within a larger project Support up front scoping of the business process improvement efforts including objectives, measures of success, and resourcing

Requirements

Coach and support project teams in process mapping, root cause analysis and identifying and prioritizing improvement opportunities Lead or support the implementation of process improvements Support business process owners in developing reporting needs and plans for monitoring process effectiveness Create documentation which can be read and understood by non-experts Design and execute robust change management, change communications and training Partner actively with other teams at MidPen that work on talent effectiveness, internal communications and IT and Data Analytics as work is scoped and executed Advise department leaders on business process improvement Consult with department leaders to help them vet and prioritize departmental opportunities for business process improvement, including the integration of AI tools and agents Serve as a thought partner as work is scoped and advise departmental staff on appropriate tools, templates and methodologies Provide feedback on materials that are developed by departments, such process maps, monitoring plans or training content to help make those materials easier to understand or use Support the Director, Strategic Initiatives in driving the adoption of business process improvement methodologies at MidPen Recommend new enterprise-level business process improvement opportunities based on work with department leaders and project teams Recommend enterprise standards for business process documentation including templates and real-life examples from work at MidPen Recommend options for 3 rd party training on business process improvement

listed below are representative of the education, knowledge, skill, and/or ability required.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.

Senior Manager, Business Process Improvement (Foster City or Oakland)