Executive Director, IT Operations

MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader.

We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives. We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career.

We are seeking an accomplished individual to provide both operational leadership and hands-on technical support. Up front this is 50% hands-on technical role with 50% executive leadership. The role reports to the VP of IT Security and manages both the Director of Infrastructure Operations and ServiceDesk/Desktop Support operations while maintaining deep technical involvement in complex implementations and serving as the subject matter expert across our technology stack.

The ideal candidate combines proven leadership capabilities with advanced technical skills, providing strategic planning, operational reporting, and direct technical execution for critical infrastructure initiatives while ensuring exceptional end-user service delivery. The hands-on technical must haves, to name a few, include supporting Linux servers, VMWare, networking (routing, switching, firewalls), supporting windows active directory and building MS SQL database clusters.

RESPONSIBILITIES

: 50% Leadership: Organizational Scope Direct Oversight Infrastructure Operations and End-User Services Leadership Direct management of Director of Infrastructure Operations and the manager of desktop support services. Operational oversight of Senior Systems Administrators, Network Engineers, and technical infrastructure staff Strategic coordination with infrastructure teams across Linux/Windows, Virtualization platforms such as VMware, storage, networking, and cloud platforms Technical mentorship for infrastructure professionals and career development planning Oversight of infrastructure Tier 1/2/3 support operations and escalation processes Demonstrated understanding of ITSM ticketing platform for incident, problem, and request management. ServiceNow experience preferable.