Account Manager - Federal

MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader.

We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives. We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career.

The Enterprise Account Manager will be the single point of contact for a portfolio of MetTel's valuable enterprise accounts. As a primary Account Manager, you will successfully manage all aspects of your customers' accounts, including repairs, moves, adds, and changes. The candidate will also be responsible for periodic bill reviews and addressing any billing inquiries or issues with billing.

You will participate in the planning, executing, and following up for a diverse range of telecommunication implementation projects and other business support as required. The candidate will also carry out innovative and sometimes complex projects to their completion and thoroughly analyze data to make sound recommendations for the next steps to improve the customer experience.

Responsibilities

: Manage the day-to-day activity of your assigned accounts in a post-sale environment Telecom experience (REQUIRED) with hosted PBX preferred.

Qualifications

Bachelor's degree in computer science, Telecommunications or related field 3+ years in customer service or related experience Fixed Line experience Keywords: #Telecommunication, Telecommunications, Account Manager, #Account Manager, #FixedWireline, FixedWireline, #Telecom, Telecom, #CustomerAccountManagement, CustomerAccountManagement, #JobsNearMe, JobsNearMe, #Holmdel, Holmdel, #MonmouthCounty, MonmouthCounty *The salary range reflected is a good faith estimate of base pay for the primary location of the position.

Compensation

S. geographic markets, and we pay differently based on those defined markets. S.

pay range for this position is $70,000 - $80,000 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.