Manager, Candidate Experience

About The Role

MongoDB is looking for an analytical, people-first, and execution-obsessed leader to manage our global Candidate Experience (CEx) function. In this role, you will own the end-to-end candidate journey operations across AMER, EMEA, and APAC—building a high-performing, resource-efficient team of coordinators and ensuring every candidate leaves with a positive, lasting impression, regardless of the outcome. We are looking for a strategic, data-fluent and operationally minded leader who can translate insights into executive narratives, proactively audit and re-architect workflows to ensure operational excellence and safely leverage automation and AI to scale how we work.

The right leader for this role is passionate about mentoring regional leads to act like owners, navigating complex stakeholder relationships to standardize processes, and holding a relentlessly high bar for Candidate NPS and scheduling SLAs.

What You'Ll Do

Lead Scale Global Operations: Develop and lead a distributed team of Candidate Experience Leads Coordinators across AMER, EMEA, and APAC. , regional scheduling SLAs, coordinator productivity, and candidate NPS). Establish robust operational safeguards to systematically prevent and quickly recover from candidate experience or scheduling breakdowns Data-Driven Capacity Planning: Design and optimize our global operating model.

Build capacity forecasts factoring in variables like interview loop complexity, time-zone overhead, and regional nuances to balance team workload without defaulting to headcount requests Process Optimization: Partner with recruiters and hiring managers to audit workflows, eliminate administrative debt, and build consensus around standardized, highly efficient hiring processes. Proactively identify manual bottlenecks to leverage AI, automation, and modern tools with clear ROI metrics, ensuring technology supports a personalized candidate experience Programmatic Candidate Journey Design: Take a holistic, end-to-end view of the global candidate lifecycle to identify high-impact opportunities for journey enhancement. Effectively design, build, and execute strategic programs and projects that elevate the overall candidate experience at every stage of the recruitment funnel Translate Data for Executive Influence: Translate granular operational metrics (calendar holds, clicks, turnaround times) into high-level strategic business cases.

Maintain an active reporting cadence with senior Recruiting leadership and use data to confidently navigate stakeholder pushback Manage Vendor Relationships: Own relationships with our core scheduling technology vendors and cross-functional partners to actively monitor system performance, usage, and new feature adoption. Continuously optimize how these systems work with our global workflows What You'll Bring Proven Leadership Experience: 7+ years of experience in recruiting operations, candidate experience, or talent acquisition, with at least 3 years of people management experience leading distributed or global teams across AMER, EMEA, and APAC Data Fluency Tactical Insights: Proven ability to pull raw operational data and use tools like Google Sheets to analyze team capacity, catch scheduling errors, and perform root-cause diagnostics. While you won’t need to build complex dashboards, you must be highly comfortable organizing and interpreting spreadsheet data to tell a clear story and drive performance Automation Process Design Instincts: Experience executing workflow audits and implementing AI, working with modern scheduling platforms (GoodTime, ModernLoop, Guide, Ashby etc).

Strong ability to distinguish when to automate vs.