The Product Experience Specialist plays a key role in delivering a seamless, high-end client journey from first contact through delivery and follow-up. This position supports the sales team by managing client communication, coordinating appointments, preparing vehicles, and ensuring every interaction reflects the standards of Mercedes-Benz. This is a direct path to a Sales Professional role.

Responsibilities

based on performance.

Compensation

including hourly pay, bonuses, overtime,

Benefits (Vacation And Sick)

etc. 00. Bonuses range from $17,560 - $47,560 per year based on performance.

Performance Incentives Per vehicle delivery supported CSI performance (individual and team-based) Team unit performance This structure rewards execution, attention to detail, and contribution to overall store performance.

Qualifications

Strong communication and interpersonal skills Professional presence aligned with a luxury brand High attention to detail and organization Ability to perform in a fast-paced, team environment Comfort with technology and CRM systems Automotive experience is a plus, but not required Valid driver’s license with acceptable driving record Career Path Product Experience Specialist → Sales Professional Top performers will be moved into a sales role based on: Performance consistency Work ethic and engagement Readiness to handle full client transactions Client satisfaction and retention Delivery quality and brand experience Overall team sales performance At Mercedes-Benz of Beverly Hills, we attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones Automotive Group brand that drives our company toward success.