MongoDB Atlas is the premier multi-cloud database-as-a-service built and operated by the makers of MongoDB. The Cloud Operations Engineering team at MongoDB is a worldwide team responsible for the consistent operational success of every MongoDB Atlas customer. As a Cloud Operations Engineer, you will help ensure the success of our Atlas customers, whether they are early startups or large multinational companies, cloud-native or just getting started with a digital transformation to the cloud.

You are excited about the core mission of MongoDB, and the opportunity to join the team responsible for operating Atlas, the fastest-growing multi-cloud database-as-a-service in the world. You are prepared to be one of the early members of a 24/7/365 global cloud operations team. Cloud Operations Engineers will be responsible for day-to-day duties such as creating and monitoring system’s alert dashboards, reviewing critical events and system logs, accessing customer instances that underpin their production databases and performing server administration duties including performance troubleshooting.

Applicants must be critical thinkers who are quick to detect, resolve, or escalate issues that are sometimes broad in scope and difficult to trace. At MongoDB you will grow your career and skills, wear multiple hats, and be part of an operations team that works at the frontier of Cloud services and database systems. We are looking to speak to candidates who are interested in working out of our Dublin or Cork office under our in-office working model Monday to Friday.

e. regional offsites, regional holidays, etc). These are typically announced weeks in advance with a sign-up system that considers equitability.

Responsibilities

Successfully coordinate and collaborate with a global team of Cloud Operations Engineers who are tasked with ensuring our uptime guarantees to our Atlas customer base Help scale the worldwide Cloud Operations Engineering team with the strategic implementation and refinement of new processes and tools Assist in scoping, designing and deploying systems that reduce Mean Time to Resolve for customer incidents Monitor and detect emerging customer-facing incidents on the Atlas platform; assist in their proactive resolution Automate routine monitoring and troubleshooting tasks Diagnose live incidents, differentiate between platform issues versus usage issues, and take the next steps toward resolution Assist in performing root cause analysis after incident recovered; identifying any breakdowns in processes or workflows that contributed to the event and what changes need to be made to prevent similar events Contribute to documentation of corner case scenarios, troubleshooting workflows and SOPs.

Requirements

Experience with being an on call DevOps, SRE, or Cloud Operations engineer (at least 2 years) Expertise with Linux system administration, configuration, troubleshooting Experience in monitoring, system performance data collection and analysis, and reporting Knowledge of database operations and concepts Expertise with networking technologies like DNS, TCP/IP, etc. g.