CLIENT EXPERIENCE MANAGER

Job Summary As a Client Experience Manager, you will serve as the primary point of contact for customers after the home purchase agreement through closing. In this highly visible and impactful role, you will guide customers through the homebuilding journey, ensuring a seamless, well-communicated, and positive experience. You’ll collaborate cross-functionally with Sales, Construction, Operations, Mortgage, and Design teams to drive alignment, proactively solve issues, and deliver an exceptional customer experience that leads to satisfaction, referrals, and repeat business.

Required Qualifications

: Bachelor’s degree in Marketing, Communications, Business Administration, Psychology, or a related field 5+ years of experience in customer service, project management, real estate, or a related field Experience using CRM systems and project tracking tools Strong organizational, communication, and problem-solving skills Ability to manage multiple priorities and deadlines in a high-volume environment

Preferred Qualifications

: Experience in homebuilding, construction, or real estate industries Proven ability to manage complex customer relationships across multiple stakeholders Familiarity with mortgage, closing, or homebuilding processes Experience working in a cross-functional, team-oriented environment Physical Demands and Work Environment: Communicates with customers and stakeholders through verbal and written interactions during meetings, calls, and on-site visits. Operates standard office equipment, including computers, phones, and CRM systems, to manage customer information and workflow. Travels between office locations and community sites to support customer meetings and perform quality control activities.

Navigates active residential construction sites, including uneven terrain and varying stages of construction, to observe progress and support quality assurance efforts. The Value of a career with Fischer Homes Fischer Homes is one of the largest and most reputable home builders in the Midwestern and Southeastern states. Founded in 1980, the company has grown to build over 40,000 homes and employs over 700 Associates.