WHY WORK AT JOE THE JUICE JOE THE JUICE is a people-centric food and beverage company built around culture, not just juice, sandwiches, coffee, and much more. When joining us, you step into a high-energy community where the music is loud, the bar is your stage, and your personality matters as much as your skills. We believe in four simple virtues that shape everything we do: Positive Attitude Inclusion Social Ties Growth For us, this means that when you choose a cup-half-full mindset, welcome people from every background, build real friendships across the bar by creating great guest experiences, and use every shift as a chance to learn something new — you become more than just a Juicer; like us, you continue to search and find purpose and meaning in what you do.

From your first day, you’ll be part of an international network of Juicers who support each other, celebrate wins together, and push each other to grow. ). If you love fast-paced service, music, people, and the idea of turning a job into a lifestyle, JOE can become a place to build skills, friendships, and a career that can take you across cities, countries, and roles.

JOB SUMMARY The position of UK-Ireland - IT Service Manager, is newly established. The role will be based in our UK Office and will be part of our UK R D department, which supports the store growth across the country. Additionally, the role will closely collaborate with our local Facility Team, Retail Ops and multiple key stakeholder in the Region.

The goal is to build and scale JOE in the UK Ireland. The role will be reporting to our Director IT Operation in Copenhagen. The overall responsibility will be running IT-related projects and support in the region and support other clusters when needed.

The objective is to enforce global standards, and the project lead will handle local adaptation in collaboration with our 3 rd party vendors. The position is full-time at 45 Dean Street, London. Travel can be expected as needed to facilitate the execution of projects in the local states but is not expected to exceed 30 to 60 days a year.

KEY RESPONSIBILITIES

Project Management — Lead regional IT projects end-to-end, including network rollouts, store expansion, ISP migration, identity management, and IT security initiatives. Plan and allocate resources to deliver projects on time and within budget, and organise hypercare sessions to ensure a smooth transition into business-as-usual operations. Stakeholder Management — Act as the primary liaison between the IT function, senior management, regional business stakeholders, external partners, and Global HQ.

Build strong working relationships to resolve operational IT issues quickly and keep stakeholders aligned on priorities, progress, and risks. ) Service Delivery Management — Own service delivery for UK Ireland operations, producing monthly performance reports and clearly outlining Continuous Service Improvement (CSI) outcomes and next steps. Continuous Service Improvement — Identify, lead, and document regional and global CSI initiatives across IT service delivery, driving measurable improvements in quality, efficiency, and user experience.

Problem Management — Manage and escalate complex incidents and problems to suppliers and internal development teams, working closely with product owners to drive issues through to resolution.

Requirements

, SLAs, and commercial expectations.