Overview Key Holders assist the Management team in leading the store’s selling effort and operational execution, ensure exceptional customer experiences and drive profitable top-line sales. Key Holders d rive personal sales by demonstrating and coaching La Senza selling behaviors to create a high performance selling culture with the team and achieve store sales goals. They live our values and represent the brand in their behaviors.

Responsibilities

In addition to sales associate

, drive profitable sales growth through segment ownership Support Management team in creating an environment that is focused on consistently delivering exceptional, positive customer experiences and demonstrate company selling behaviours Support the Management team in retention by creating and promoting a safe, positive work environment, effectively assisting in resolving associate relations issues using the La Senza coaching model and assisting to execute all company initiatives Focused on building new and lasting customer connections, delivering highly satisfying customer experiences through providing expert product knowledge and cultivating relationships with custome Consistently lead the La Senza selling model with confidence, passion and expertise for the brand.

Qualifications

Ability to foster an environment of exceptional customer service and optimize the Company selling model Ability to effectively delegate, follow up and communicate with all levels of the organization Ability to coach, develop and partner with Management team on performance management Business acumen with strong strategic and analytical skills Previous management or supervisory experience Schedule flexibility to include evenings, weekends and holidays Ability to manage complex and competing priorities through time management and organizational skills Professional demeanor that reinforces brand and company standards