About League League is one of the fastest-growing technology companies in Canada and the leading healthcare experience platform. Getting healthcare is often the easy part — finishing it is where things fall apart: people book the appointment and skip the follow-up, fill the prescription and stop taking it, get the referral and never make the call. That gap costs health plans and health systems money, and it costs people their health.

League closes that gap — identifying what each person needs to do next, clearing what’s in their way, and getting it done, for the 70 million+ people whose care already runs through our platform. Health plans and health systems trust us to do this at scale. Organizations like Manulife, SCAN, Geisinger, and Medibank on the payer side, and Baptist and Shoppers Drug Mart on the provider side.

The Role As Senior Software Delivery Program Manager , you are responsible for managing multiple concurrent projects and/workstreams in a complex program to facilitate an efficient and successful product implementation and customer onboarding process, with minimal support and supervision. Your main objective is to proactively and strategically manage new customer implementations, creating end-to-end project plans, facilitating the execution of deliverables, keeping stakeholders informed of status and risks, coordinating actions with internal departments to fulfill client needs, and tracking progress against plan. It is vital to have strong customer facing communication skills and an ability to identify and escalate barriers to project success.

You will act as a primary liaison between our customer and League's cross-functional teams. You will be required to manage both technical and non-technical discussions, including clear articulation of issues and risks that arise and translate those issues and risks into actionable deliverables and oversee their resolution.

Requirements

Operation teams to ensure proper processes are in place post launch Lead client discussions on implementation and/or project activities Demonstrate core problem solving skills to support the delivery of a successful implementation and product development when faced with uncertainty Support identifying dependencies and coordinating with your cross-functional teams to ensure attainment of dependencies and mitigation where appropriate to ensure delivery scheduled adherence Support change control processes and governance meetings to ensure alignment and integrity of the project scope and timeline Support Testing initiatives across the implementation lifecycle and act as the liaison with the customer for League's testing resources Proactively reach out to clients decision makers to manage expectations and drive accountability Manage deliverable and document control process throughout implementation phases Capture ongoing and post-onboarding customer feedback, and initiate CSAT survey to contribute to Implementation Team’s ongoing process enhancements Foster referenceable clients who are openly willing to speak about their onboarding experience Project management best practices and apply tools and processes per internal standard Partner with Delivery Lead to communicate and