Sr. Director, Business Operations

Job Summary We are seeking a strategic, technology-forward, and execution-oriented Senior Director of Business Operations to lead and scale critical operational functions supporting our global ecommerce business. This role will drive operational transformation, workflow optimization, cross-functional execution, and scalable process design across Commercial Operations. This leader will oversee operational production teams including Content Operations, Localization Translation Operations, and Product Onboarding, Product Content while partnering closely with cross-functional stakeholders across Commercial, Product, Marketing, Merchandising, Technology, and International teams to improve organizational efficiency, scalability, and operational effectiveness.

The ideal candidate combines operational rigor, systems thinking, AI-forward leadership, and process optimization expertise to modernize operational workflows and help evolve the organization for long-term global scale. This role will play a key part in identifying and implementing AI-enabled solutions that improve operational efficiency, automation, scalability, and team productivity.

Key Responsibilities

Team Leadership Lead and develop operational teams including: Content Operations Localization Translation Operations Product Onboarding Operations Product Content Operations Build a high-performance operational culture focused on accountability, scalability, agility, innovation, and continuous improvement Coach and develop managers and operational leaders Drive organizational alignment and clarity across operational functions Establish operational performance metrics and service standards across operational teams Operational Strategy Process Optimization Lead operational strategy and continuous improvement initiatives across Commercial Operations Design and implement scalable workflows, governance models, and operational processes Drive operational standardization, SLA management, prioritization frameworks, and execution consistency Identify operational inefficiencies and implement scalable solutions leveraging automation, AI, and process optimization Establish operational KPIs, dashboards, reporting cadences, and executive visibility mechanisms Build scalable operational frameworks to support global ecommerce growth Partner with Compliance teams to stay current on regulatory changes impacting digital and e-commerce content, and implement necessary updates.