IT Solutions Consultant At CITIG, we believe in the power of technology and are passionate about delivering an exceptional customer experience to our clients through great communication, customized technology solutions, and stellar support. Our employees are enthusiastic about technology and love to tackle complex challenges! We have a fun, open layout, industrial office in the heart of downtown Santa Barbara, one block off State Street and less than a 10-minute walk to the beach.

We understand the necessity of a good work/life balance and encourage our employees to stay active, both mentally and physically.

Benefits

we offer. The work atmosphere is a perfect blend of engaging, flexible, collaborative and fun. We take a service leadership approach to management.

We are currently seeking an experienced IT Solutions Consultant. As an IT Solutions Consultant, you will be responsible for all technological aspects of your assigned clients as well as delivering a great customer experience. You will plan, design, implement, and support business level technology solutions for your clients.

On the complex end this may be an AWS environment serving users around the globe; it may be an on-premise virtualization environment with redundancy and high availability; or a customer primarily utilizing 3rd party SaaS solutions; or a single server running a few applications; or a basic desktop support; or even a ‘white glove’ residential client requiring business-grade reliability. You should truly enjoy what you do and genuinely enjoy working with clients and your team members. Role Expectations and Qualities: A successful IT Solutions Consultant manages day-to-day technical responsibility for assigned clients, contributes to project delivery, and resolves a broad range of technical challenges.

They are an effective communicator with a strong customer service mindset and the ability to troubleshoot and solve problems with sound technical judgment. This role is best suited for candidates who are comfortable taking ownership quickly and developing independence in new client environments. The right candidate will: Remain calm and productive under pressure, and cope well with change.

Demonstrate empathy, kindness, and a joyful attitude. C ontribute positively within a team through humility, passion, and emotional intelligence. Effectively communicate highly technical information to the average person using simple, easy-to-understand explanations.

Be motivated, self-starting, and able to work independently without the need for constant, direct supervision. Know how to reach goals and do what’s needed to get the right results.

Responsibilities

: This role owns assigned client technical environments and is accountable for the ongoing health of the technology stack and the client relationship. Lead the implementation, support, monitoring, and ongoing improvement of assigned client environments. Manage technical projects, design technical solutions, develop project plans, and successfully execute those plans to completion.

Develop and maintain client relationships, identify opportunities to extend existing service agreements, and suggest how clients can improve their business practices through the effective use of new technologies. Install, configure, and support cloud infrastructure and applications for clients. Design, implement, administer, monitor, and support client networks (on-premise and cloud), manage backups, apply software patches/updates, review security/event logs, and perform proactive maintenance.

Coordinate and perform deployment of technical equipment at client sites, such as: servers, workstations, printers, switches, firewalls, WAP, UPS, NAS, IoT, desktop peripherals, etc.