Manager of IT Operations

Voyager is an innovative defense, national security and space technology company committed to advancing and delivering transformative, mission-critical solutions. We tackle the most complex challenges to unlock new frontiers for human progress, fortify national security, and protect critical assets to lead in the race for technological and operational superiority from ground to space. Forge the Future: Join Voyager Technologies The future belongs to those who build it.

At Voyager Technologies, we’re building technologies that protect lives, expand frontiers and prepare us for what’s next. And we’re doing that with people who are wired to solve, build, adapt and lead. These roles are not for the faint of heart.

You’ll help lay the foundation for humanity’s future. Join a culture where innovation thrives, curiosity is rewarded, and impact is real. We’re a company of doers, thinkers and builders, united by purpose and grounded in reality.

If you want to put your skills to work where the stakes are real and the mission is bigger than any one person, forge the future with Voyager. The Manager, IT Operations Delivery is responsible for leading Voyager’s IT operations function, including service desk, device management, onboarding and offboarding, and IT support to ensure that Voyager’s technology foundation scales reliably with the pace of the company’s growth. This position reports to the Chief Information Officer (CIO) and is part of the Information Technology organization.

This role is on-site in Long Beach, CA , with regular travel to Voyager facilities and operational sites across the United States required.

Requirements

, ITAR and EAR compliance obligations, and enterprise risk management framework Manage vendor relationships, managed service providers, and technology partners that support IT operations, driving performance accountability, commercial discipline, and alignment to Voyager’s strategic direction Own configuration and development of the IT Service Desk software to ensure auto-triage, ticket assignment, ticket health dashboards, individual performance metrics, and excellent customer UX for ticket submissions. Own device management ensuring pre-configured ready-to-go devices for all employees, within budget; including device inventory and outsourcing vendor management and development Own User Training for employees to ensure they know how to use our tools and systems to receive IT support and ticketing.

Qualifications

and you are inspired by our mission, we’d like to connect. If you don’t see the right role right now, join our Talent Community and stay connected as we continue to build what’s next.

: Bachelor’s degree in Information Technology, Computer Science, Engineering, Business or a related field with 3 years of experience in IT operations, management, or related functions OR 5 years’ experience in lieu of a degree.