Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Service Supervisor , you will oversee service operations for The Wave to supervise driver performance, train drivers, support riders, de-escalate conflicts, and manage incidents when they occur.

You may also work as an Operator when needed, leading by example, and ensuring excellent customer service for our riders. This is a full-time, shift-based position requiring approximately 40–45 hours per week (8–9 hour shifts) in-person based out of our Mobile, AL location. While standard schedules are provided, this role does require flexibility to work occasional evenings, Saturdays, and extended hours as business needs arise.

What You'Ll Do

: Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency. Develop and implement training programs for new hires and ongoing training for existing drivers. Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction.

Who You Are

: Minimum of 3+ years’ experience in transportation services or comparable industry, with at least 1 year in a supervisory role. High school diploma or equivalent; higher education or certifications in transportation, logistics, or related field preferred. At least 25 years old Hold a valid Commercial Driver’s License (CDL) and Passenger Endorsement with a clean driving record.

An effective communicator and holds excellent interpersonal skills, with an ability to handle stressful situations diplomatically. , Google Suite). Possess good knowledge of the city and community of Mobile, AL Are able to operate a wheelchair accessible vehicle within standard safety guidelines to ensure public safety Able to deal effectively and courteously with all customers and the public Ability to work flexible hours, including evenings and weekends, as required.

Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.

Compensation

and

Benefits

: Final salary will be determined by the candidate’s experience, knowledge, and skills.

package, including health and retirement

We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around. We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.

Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace.

About This Role

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