Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Dispatch Lead, you will manage key aspects of our day-to-day transit operations (Paratransit, On-demand transit) in Sarasota, FL.

You - along with your teammates - will be the go-to person for live troubleshooting decisions and will collaborate with operations, support, and product optimization teams to help plan and improve our services. You will also help with many other types of tickets and tasks based on business needs.

What You'Ll Do

: Proactively adjust daily operating plans based on real-time input from drivers, riders, and colleagues Prioritize operational issues and provide creative solutions for overseeing a live operation Serve as the real-time point of contact and full owner of “live ops” issues This includes managing various stakeholders across diverse teams (Dispatch, Rider support, Local Operations team) Build strong cross-functional relationships across various Via teams and offices and external partners Deliver exceptional rider and driver support, representing Via values and building trust in every interaction Leverage your operating and troubleshooting expertise to support other business areas. This may include other live operations, phone and email.

Who You Are

: Thrive in fast-paced environments: You make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively Tech savvy: You learn new software quickly, and can juggle working with multiple different tools simultaneously Ownership mentality: You take full responsibility for the outcomes of all issues that arrive during live service.

Compensation

and

Benefits

: Final salary will be determined by the candidate’s experience, knowledge, and skills.

package, including medical plans and 401K matching. Ready to join the ride? Via is an equal opportunity employer.