Tri County Veterinary Clinic-Client Services Representative

Who is VetEvolve? VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the support, tools, and structure they need to thrive, without losing what makes each practice unique.

We are intentionally focused on growth, not as an end in itself, but as a way to strengthen our practices, expand access to care, and create more opportunities for our teams. Guided by our values: Care First. Better Together.

Grow Forward. Own It. We create an environment where veterinary professionals can do their best work, build meaningful careers, and deliver exceptional care.

Growth with intention. Care without compromise. Client Service Representative About Us: At Tri County Veterinary Clinic, we’re passionate about animals and dedicated to providing compassionate, high-quality veterinary care.

We treat every pet like family and are looking for a friendly, reliable, and detail-oriented Customer Service Representative (CSR) to be the first smiling face our clients see and the helpful voice they hear. Job Overview: The Customer Service Representative is a key member of our team, responsible for creating a positive experience for both clients and their pets. You’ll support our veterinary staff by managing appointments, handling phone inquiries, processing payments, and maintaining a clean, welcoming reception area.

Responsibilities

: Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly. Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes. Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages.

Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency. Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages. , euthanasia, test results, payments) with tact and professionalism.

Maintain accurate patient records, request and attach prior records, and ensure charges are captured. Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals. Fill veterinary prescriptions accurately and provide instructions to clients.

Assist with over-the-counter product sales and maintain inventory. Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks. Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols.

Participate in opening, closing, and weekend duties as assigned. As part of this role, calls may be recorded to help ensure we are meeting client needs and to support quality assurance and training efforts. Perform all other duties as assigned.

Qualifications

: High school diploma or equivalent required. Previous experience working with animals preferred; veterinary or animal care background strongly valued. Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools.

Accurate data entry and record-keeping skills. Able to perform basic math for cash handling, billing, and appointment management. Manual dexterity required for typing, filing, and handling patients or supplies.

Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians. Demonstrated ability to provide professional, empathetic, and client-focused service while maintaining composure in high-stress or emotionally challenging situations.