Philadelphia Animal Hospital- CSR

Who is VetEvolve? VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the support, tools, and structure they need to thrive, without losing what makes each practice unique.

We are intentionally focused on growth, not as an end in itself, but as a way to strengthen our practices, expand access to care, and create more opportunities for our teams. Guided by our values: Care First. Better Together.

Grow Forward. Own It. We create an environment where veterinary professionals can do their best work, build meaningful careers, and deliver exceptional care.

Growth with intention. Care without compromise.

Key Responsibilities

Provide exceptional customer service by warmly greeting clients and their pets upon arrival. Answer multi-line phone system promptly and professionally, routing calls or taking detailed messages as needed. Schedule appointments, surgeries, and follow-up visits in accordance with hospital protocols.

Process client check-ins and check-outs, including invoicing, payment collection, and accurate record-keeping. Maintain client and patient records in the hospital’s practice management system with accuracy and confidentiality. Communicate effectively with doctors, technicians, and other team members to support patient care.

Educate clients on hospital policies, preventative care, and available services. Assist with administrative duties such as filing, scanning, email communication, and mailing reminders. Monitor lobby/reception area to ensure cleanliness, organization, and client comfort.

Handle difficult or emotional situations with compassion, professionalism, and problem-solving skills.

Qualifications

High school diploma or equivalent (required). Previous experience in customer service or veterinary/medical field preferred. Excellent communication, organizational, and multitasking skills.

Proficiency with computers, scheduling systems, and basic office equipment. Ability to remain calm and professional in a fast-paced, sometimes stressful environment. Ready to Learn More?

We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.