Veriff is hiring a Senior Technical Support Engineer for its USA region. As a Senior Technical Support Engineer, you will get to solve the most technically challenging problems facing our largest customers. You will be a trusted technical expert that our customers rely on to provide timely, accurate, and well-communicated solutions to their complex technical and integration problems.

Beyond individual contribution, you will drive cross-team initiatives, mentor fellow engineers, and help shape the team's technical direction. You will identify patterns in issues, understand their severity, highlight risks to stakeholders, and get to the root cause of edge cases. If you're naturally a helper, enjoy assisting people with technical issues, and can explain technical details in a simple way while also enabling others, we'd like to meet you!

, Grafana) Proficiency in writing complex SQL queries and basic scripts Comfortable working with Mac, Linux, and Windows environments Experience with incident management processes Demonstrated ability to mentor and support team members A proactive approach to teamwork, a solutions-oriented mindset, and excellent interpersonal skills Data-driven approach to problem-solving and decision-making Knowledge of TypeScript, Python, Postgres, or ReactJS Ability to work independently without supervision, prioritize effectively, and deliver consistently Fluency in both written and spoken English A background in creating highly technical but clear technical documentation and presentations You're an especially awesome match if you have/are: Experience with JIRA, Confluence, and GitHub Built applications or integrated services Familiarity with CI/CD pipelines and deployment processes Location: Remote within USA but preferable to be in Salt Lake City, Utah Salary range: $114,000 - $145,000 USD Gross/Annual Why Veriff? We are the preferred identity verification platform partner for the world’s most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing!