IT Support Operations Specialist

About The Role

We are looking for a reliable and proactive IT Support Operations Specialist to support our internal team with day-to-day IT needs. This role will be responsible for maintaining employee access, managing devices and software, resolving technical issues, and supporting IT compliance initiatives. The position combines hands-on IT support, IT asset management, and operational support for security and compliance processes .

Key Responsibilities

IT Helpdesk Support Provide day-to-day technical support for internal users across Microsoft, Google Workspace, and macOS environments . Support user assistance with Mac devices . Assist with password resets, account management, software installations, and troubleshooting of common technical issues.

Respond to and resolve helpdesk tickets in a timely manner to ensure minimal disruption to employee productivity. Employee Onboarding and Offboarding Manage technical onboarding and offboarding processes. Provision and deprovision user accounts across internal systems.

Assign and revoke system access according to company policies. Procure and configure laptops (including Mac devices), peripherals, and required equipment for new employees. Ensure proper device return and decommissioning during employee offboarding.

Maintain accurate records within the company’s access management and asset tracking systems . IT Asset and Software Management Track and manage company devices, licenses, and software subscriptions. Assist with internal initiatives to review and optimize hardware and software usage across the organization.

Support cleanup and consolidation efforts related to unused or redundant tools and licenses. Security and Compliance Support Assist with the preparation and maintenance of documentation for SOC 2 and HIPAA compliance . Support IT security policies, documentation, and evidence collection as needed.

Qualifications

Required 2+ years of experience in IT support, helpdesk, or IT operations . Experience supporting Microsoft, Google Workspace, and macOS environments . Experience configuring and troubleshooting Mac devices .

Familiarity with user account management and access control . Experience with device setup and IT asset management . Strong troubleshooting and problem-solving skills.

Excellent communication and organizational skills.

Nice To Have

Experience with identity and access management tools . Familiarity with SOC 2 or HIPAA compliance processes . Experience with any ticketing systems .

Basic understanding of IT security best practices .

Requirements

This position is open to candidates located within a reasonable commuting distance of one of our office locations in New York, NY; Cape Coral, FL; or Washington, DC. While the role offers flexibility, it requires an onsite presence a few days each month to support collaboration, team alignment, and key business initiatives. This role also requires the ability to travel approximately 20–30% to our office locations as needed to support cross-functional initiatives, team engagement, and operational priorities.