CT Application Specialist (Home-based)

Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive cardiac test supported by the ACC/AHA Chest Pain Guidelines called the Heartflow FFR CT Analysis—provides a color-coded, 3D model of a patient’s coronary arteries indicating the impact blockages have on blood flow to the heart. Heartflow is the first AI-driven non-invasive integrated heart care solution across the CCTA pathway that helps clinicians identify stenoses in the coronary arteries (RoadMap™Analysis), assess coronary blood flow (FFR CT Analysis), and characterize and quantify coronary atherosclerosis (Plaque Analysis).

Our pipeline of products is growing and so is our team; join us in helping to revolutionize precision heartcare. Heartflow is a publicly traded company (HTFL) that has received international recognition for exceptional strides in healthcare innovation, is supported by medical societies around the world, cleared for use in the US, UK, Europe, Japan and Canada, and has been used for more than 500,000 patients worldwide. The CT Application Specialist position is responsible for assisting customers with the proper use of HeartFlow products to ensure optimal use of the technology.

This includes travel to customer sites to deliver training to and build relationships with Radiologists, Cardiologists, and other customer representatives. The CT Application Specialist will have strong experience in clinical and cardiac CT, will be able to express deep understanding of HeartFlow’s technology and products, and will be passionate about delivering the highest level of customer support. This is a home-based position preferably in PST zone with up to 20% travel.

Schedule will be Tuesday–Saturday, 9:30 AM – 6:00 PM PST.

Responsibilities

: Has expert level of experience in cardiac CT. Can help setup cardiac CT programs in cardiology and radiology, lead quality improvement programs with customers to address systemic problems with CT programs. High level of knowledge of FFRct to troubleshoot and explain complex customer complaints related to product performance.

Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgement in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise.

Provide direct end-user training on HF products in accordance with specific training plans. Must deliver effective training using a variety of delivery methods including but not limited to product demonstrations, one on one and classroom training, webinars, and end-user knowledge transfer testing. Document/communicate customer acceptance/success on each training/assignment.

Assist in the attainment of revenue goals by providing the highest level of customer satisfaction through exceptional communication, proper end-user expectation setting, superior training delivery and customer support. Provide on-site and/or remote clinical application support to customers by providing scientific, technical information in response to inquiries regarding use of HF technologies. Provide constant feedback to R D on clinical performance of products.

Prepare customized training materials as needed. Mentor and train CT Application Specialist in the field Communicate in a highly professional manner and develop effective relationships with customers to learn and stay up to date regarding clinical environments. Keeps up with the latest CT and Workstation product innovations, training delivery methodologies and adapt training presentations accordingly.

Requirements

Work Experience: 1-3 years