Gradial helps marketers and creatives move from idea to execution faster. Our platform turns intent into action, automating website updates, design system migrations, and ongoing content optimization while preserving brand integrity across every touchpoint. Backed by leading investors, we’re building software that adapts to the user, not the other way around.

We move with urgency, operate with ownership, and solve hard problems from first principles. If you want to do ambitious work, take real responsibility, and help define the future of AI-native content operations, you’ll do your best work here. The Role As Forward Deployed Engineering Manager at Gradial, you will lead a team deploying our platform in complex enterprise environments.

This is a hands-on leadership role for someone who can manage engineers, drive delivery, and go deep technically when needed. You will sit at the intersection of customer complexity, product insight, and execution quality, helping the team deliver exceptional outcomes while shaping how Gradial scales in the field. You’ll own strategic deployments across Gradial’s platform, lead custom projects for key enterprise customers, and support rollout of new capabilities in real-world environments.

You’ll partner closely with Engineering, Forward Deployed Product Managers, and GTM to solve hard problems quickly, turn field learnings into product leverage, and ensure our most important customer work is executed with speed, rigor, and sound judgment. This role is for a leader who has strong technical instincts, knows how to push hard for customers without creating internal chaos, and can raise the bar for a team working at the edge of product and deployment.

Requirements

, navigate ambiguity, unblock decisions, and drive outcomes Improve team operations across planning, prioritization, communication, and delivery quality without slowing pace Collaborate with GTM on strategic accounts to shape solutions that are technically credible and commercially effective Identify patterns across customer work and turn them into playbooks, reusable components, and stronger execution models Help the team balance speed and quality in high-stakes environments with evolving

Act as a force multiplier across customers, product, and engineering by bringing clarity to messy problems and momentum to critical work What We Need 5+ years of experience in software engineering, technical delivery, solutions engineering, forward deployed work, or similar customer-facing technical roles Experience directly managing technical teams in fast-moving, high-accountability environments Strong technical fluency and the ability to stay hands-on with implementation and problem-solving Proven success delivering complex work for enterprise customers in ambiguous, evolving environments Strong cross-functional leadership skills across Engineering, Product, GTM, and customer stakeholders Excellent customer-facing communication and the ability to build trust with technical and non-technical audiences High autonomy, strong judgment, and a bias for action Experience improving team operations, delivery rigor, and execution quality at scale Comfort operating across a full platform surface area, including custom projects, enterprise rollouts, and highly visible customer work Strong AI tooling experience and fluency with modern AI-native workflows, products, or implementation patterns

Nice To Have

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