Administrative Assistant - Floater

Gates Hudson is seeking a detail-oriented Accounts Receivable (A/R) and Resident Administrator with experience in property management or administrative support. This role is primarily responsible for supporting property operations through accurate A/R processing, ledger maintenance, and financial recordkeeping, while also providing professional and empathetic resident support. This position will assist the Property Manager with day-to-day administrative and financial functions, ensuring the accuracy of resident ledgers, rent collections tracking, and reporting.

The ideal candidate is organized, service-oriented, and comfortable working with financial data in a fast-paced property management environment.

Responsibilities

: ***Provide support for VA and DC*** Maintain and reconcile resident ledgers, ensuring accuracy of charges, payments, adjustments, and credits Process and post rent payments, fees, and miscellaneous charges in property management software Monitor delinquency reports and assist with rent collection follow-up in coordination with the Property Manager Prepare and distribute A/R aging reports, delinquency summaries, and ledger reports as needed Research and resolve ledger discrepancies, payment issues, and resident account inquiries Maintain accurate resident files, financial records, and supporting documentation in compliance with company standards Assist with compliance documentation, including Fair Housing and county-required records Perform general administrative duties including filing, scanning, copying, and records retention Manage phone calls, emails, and correspondence related to resident accounts and billing questions Maintain confidentiality of resident financial and operational information

Qualifications

: High School Diploma required; additional education in accounting, finance, or business preferred 1–2 years of experience in accounts receivable, property management, or administrative/financial support Strong understanding of ledgers, account reconciliation, and basic accounting principles Excellent organizational, communication, and time management skills Detail-oriented with strong analytical and problem-solving abilities Proficient in Microsoft Office (especially Excel) and property management software Professional, compassionate, and resident-focused demeanor Valid driver’s license required