Partners Success Executive

Your wellbeing, our mission. Join a company shaping a healthier world. GET TO KNOW US At Wellhub we're revolutionizing workplace wellness.

Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact.

Your contributions will help shape a healthier, more balanced world for you and millions of people globally. Join us in redefining the future of wellbeing! THE OPPORTUNITY We are hiring a Partner Success Executive to join our Partners team in Cologne!

This is a hybrid role, requiring a minimum of two days per week in our office. YOUR IMPACT Manage and maintain relationships with key partners. Supports partner integration processes and ensures seamless experience.

Handle partner inquiries through Zendesk. Manage ticket workload and provide support to partners on Zendesk. Negotiate renewal contract terms and pricing changes with partners.

Ensure that all partners are in compliance with the required standards and provide the correct information on the platform. Collaborate with internal teams to address partner needs and ensure a positive partner experience. Investigate, develop and implement strategies to improve partner retention and success.

Collect and analyze data to measure partner performance and identify areas for improvement. Create and manage reports to share insights. Monitor partner performance metrics and adjust strategies as needed to achieve savings and other objectives.

Supports team workload management and suggests strategies to improve productivity. Actively share insights and best practices with internal departments to improve collaboration and product expertise organization-wide. Document key learnings and outcomes from projects and partner reach outs to inform future strategy and planning.

Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

Proven experience (3+ years) in (key) account management. (Plus) experienced within the fitness industry. Hands-on mentality.

(Plus) Experience working in a global role, creating content that resonates across different regions and cultural contexts. Strong project management skills, with the ability to work independently and manage multiple priorities simultaneously. (Plus) Experience with advanced data analysis and dashboards.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team.

WHAT WE OFFER

YOU With thoughtful

Benefits

, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life.

include: WELLHUB: Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you. FLEXIBLE WORK: As a Flexible First company, we offer options to give you the freedom to work in a way that suits you.

The model for this specific role is Hybrid, with a minimum of 2 days per week in-office .