We started Van Leeuwen Ice Cream in a yellow truck on the streets of NYC in 2008 with a mission to make good ice cream that makes you feel good. Nowadays, people can spend so much time on what’s “healthy” they don’t stop to consider what’s healthy. As far as we’re concerned, happiness is healthiness.

We strive to ensure every scoop, store and employee feels and creates one community to contribute to the overall brand. Van Leeuwen Ice Cream is hiring a full-time Director of Operations Innovation, based out of New York City. This is a great opportunity for a highly experienced individual to work with the greater retail operations team at Van Leeuwen Ice Cream as the company embarks on its next stage of growth.

). As an Operations Innovation Director, you are the voice and representative of our scoop shops at Headquarters and are responsible for driving flawless operations execution. You will be responsible for simplifying, streamlining, and enhancing store processes, systems, and technology, while ensuring that we continue to innovate and improve.

This role will be based out of our Williamsburg, Brooklyn office and follow Van Leeuwen's Hybrid work model and be in office at least two to three days a week.

Responsibilities

OPERATIONS INNOVATION Identify and implement innovation opportunities Build testing protocols and lead testing of new operational processes Work with Learning + Development Team to implement output of innovation work into stores FOUNDATIONAL OPERATIONS Create and maintain all store processes, systems, and standards Build tools to support store execution Oversee all store technology Conduct operational analysis to optimize store operations Develop and maintain all store communication channels CHANGE MANAGEMENT Define field priorities and lead organization through thoughtful and streamlined roll-out processes that deliver simple, prescriptive content to the field Drive field prioritization based on partnership with our field leadership Lead efforts to roll-out new products, systems, and processes across our storew NEW STORE OPENINGS Support new scoop shop openings from inception to completion Build and drive the new store opening launch calendar Coordinate efforts both internally and externally to ensure smooth store openings Drive a culture of continuous improvement within the new store opening processes, evaluating the successes and opportunities of each project Job

Requirements

6+ years professional experience in an operations, strategy, or consulting role (preferably in the food/retail space, but not required) You are an enthusiastic problem solver, who enjoys diving into operational complexities to evaluate business needs and test potential solutions You have a strong instinct and passion for operations and people You have an enthusiasm for thinking differently, tackling complex problems, and identifying new ways of doing things Strong ability to make a business case and influence decision making, leveraging data, analytics, presentations, etc.

Compensation

depending on experience, paid weekly Eligible for annual 20% bonus Employee Scoop Card (Enjoy Ice Cream from any of our scoop shops nationwide) Medical, Dental + Vision Insurance with 70% Employer Contribution 401k with up to 4% E

Benefits

$130,000 - $180,000 annual