Our mission at Greenhouse is to make hiring work for everyone – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can achieve our mission. Join us to do the best work of your career, solving meaningful problems with remarkable teams.

Greenhouse is looking for a Senior Support Engineer I to join our team in the Eastern Time Zone! In this role, you'll collaborate with our Customer Support, Engineering, and Customer Success teams, troubleshooting a wide range of technical issues for our customers. Working alongside Greenhouse's engineers, you’ll have the opportunity to dive deep into the technical aspects of the Greenhouse product suite and sharpen your technical skills.

What You’Ll Do

g. Sumologic, Datadog, Rollbar) A proven ability to collaborate cross-functionally with internal teams and external third-parties to resolve ambiguous issues and manage stakeholder expectations A strong ownership mentality, demonstrating responsibility for the end-to-end customer experience and driving continuous process improvement Excellent organizational skills and the ability to effectively manage competing priorities and multi-task A track record of effecting positive change and improving support processes beyond individual ticket resolution Your unique talents!

Qualifications

above, tell us in your cover letter why you’d be a great fit for this role Applicants must be legally eligible to work in Canada as of the start date chosen by the Company. We are unable to support sponsorship at this time. ) that provide services to the Company.

The national pay range for this role is $87,700 - $127,100 CAD.

Compensation

will be commensurate w