At Fried Frank, we’re a community of 800 lawyers and 500 business services professionals across New York, Washington, DC, London, Frankfurt, and Brussels. We advise leading corporations, investment funds, and financial institutions on high-stakes M A, securities, regulatory matters, real estate, and litigation. Our culture is grounded in our core values — excellence, integrity and collaboration — and is designed to foster continuous learning, meaningful mentorship, and lasting professional growth.

We are firmly committed to pro bono service and social justice, building on a proud legacy in civil rights. Our inclusive talent strategy is a core part of our broader talent management efforts and we remain steadfast in fostering a workplace where everyone has the opportunity to grow, thrive, and become their best professional and personal selves. Our business services professionals are integral to the firm’s success, driving innovation, operational excellence and exceptional client service across all areas of the firm.

Compensation

and a comprehensive

Benefits

package, including comprehensive medical coverage, retirement plans and health and wellness initiatives designed to support your personal and professional wellbeing. We welcome passionate, driven individuals to join us, and be part of a team where you’ll be supported, inspired and empowered to build an exceptional career. Position Summary The Client Operations Engagement Manager serves as the central coordinator for key client accounts, working closely with the Client Relationship and Supervising Partners to ensure seamless execution and delivery of legal services.

Reporting to the primary Client Relationship Partner, this role is responsible for coordinating activities across partners, practice groups, and business services teams (including Finance, Marketing/Business Development, IT, and Innovation and Knowledge) to support the efficient and coordinated delivery of client work. The position is well-suited for a practicing or former attorney interested in transitioning into a client-facing operations role, leveraging their understanding of legal matters, client expectations, and law firm dynamics to drive consistency, responsiveness, and high-quality service delivery.

Responsibilities

Client Account Coordination Serve as the primary point of coordination for designated client accounts, supporting the Client Relationship Partner in delivering responsive and consistent client service Develop working relationships with client stakeholders to understand expectations and facilitate communication across teams Coordinate responses to client requests, ensuring timely and accurate follow-through Monitor client activity and proactively flag service issues or risks to the Client Relationship Partner Cross-Functional Execution Work closely with the Client Relationship Partner to coordinate client account activities and ensure alignment across stakeholders Coordinate across attorneys and business services teams (e.g., Finance, Marketing/Business Development, IT, Innovation and Knowledge) to support the efficient delivery of client work Ensure alignment across multiple practice groups involved in the same client account Facilitate the flow of information across teams to support ongoing matters and client needs Matter Information Management Maintain visibility into active matters and support real-time reporting and information sharing across client teams Ensure accurate and timely entry and maintenance of client and matter data, including client interactions, in CRM and other systems Coordinate the collection and organization of matter-related information for internal and client-facing use Track and maintain client account activity and interactions to support visibility, reporting, and relationship management Billing Compliance Support Support compliance with client outside counsel guidelines by coordinating with attorneys and finance teams Assist in ensuring ti