Software Engineer - Customer Success

At Feedzai, we're building a world of safer money. A world where financial institutions move faster than criminals. Where the payments that fund real lives through salaries, savings, and businesses are protected in real time.

We use trusted AI to detect and prevent financial crime, fraud, and money laundering at scale: the world's top banks, payment networks, and acquirers trust our technology to safeguard more than one billion consumers and $9 trillion in payment volume every year. Feedzai is a Series D company and has raised $282M to date. With a valuation of $2 billion, our technology protects 1 billion consumers and 90 billion transactions each year.

The Customer Success Engineering team works directly with clients to ensure that every technical aspect of our product—installation, configuration, and customization—is delivered smoothly and at the highest standard. We act as technical consultants, helping clients solve complex and unique challenges. Our team is dynamic, persistent, and committed to delivering a world-class experience.

If you’re excited about being a client-facing engineer who makes a real impact, this is the opportunity for you. You: Feedzai sells and implements one the the world's leading Fraud Risk Scoring systems. We work with some of the largest banks and financial firms to help protect them from transaction fraud, money laundering, and account takeover.

Requirements

with integration and performance management. You will work with a broad range of technologies including multiple flavours of SQL, NoSQL database, on-premise environments, Cloud environments (AWS, Azure, Google), along with multiple streaming or messaging systems (RabbitMQ, Kafka). The software engineer while working with these technologies will help with installation and configuration of our solutions, but will also develop custom Java inbound and outbound interfaces, use web services to enhance data in process and will develop custom extensions and modules for our Fraud Analysis platform.

and execute on those

Your Day to Day: Execute full software development life cycle building integrations and enhancements to Feedzai core product; Write well-designed, testable code; Integrate multiple software components into a fully functional software system; Troubleshoot, debug and upgrade existing systems; Deploy and support systems in production; Comply with best practices and industry standards; Work with Agile principles to regularly deliver quality products; Ensure proper feature deployment or product upgrades; Provide Second Tier support for clients that are live; You Have You Know-how: A BS or MS in computer science, or a comparable field, or equivalent experience; 2y+ experience in Java software development or other modern language; Experience with SQL or NoSQL databases; Client engagement experience and ability to work with a client in a consultative manner; Excellent English communication skills, both verbal and written; Availability to travel up to 15%; The Customer Success Team is responsible for delivering our product to our clients. This includes configuration, solution development, and risk strategy to enable them to address their pain points. We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle.

We grow at a fast clip and believe no challenge is too big or too small. Therefore, we have an open environment that encourages us to lean in, try new things, and discover our potential. Join us!