Manager, Customer Operations

About Forma.ai: Forma.ai is a Series B startup that's revolutionizing how sales

Compensation

is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk. Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy.

We’re welcoming equally driven individuals who are excited about creating something big!

program. If you’re passionate about data analytics and want to contribute to sales operations, we’d love to hear from you! ai's Product and Engineering teams to articulate customer feedback that informs the priority of new product features and to implement new platform features to support continuous improvement and automation Manage customer expectations regarding deliverables and project timelines, ensuring Forma is positioned for success Develop a deep understanding of each client's strategic positioning, key products, business model, and strategic objectives.

Additional Job Info: This position is for an existing vacancy Salary range: $115K - $140K CAD What you can expect from us Meaningful

ai ’s success. Healthcare coverage.

About The Team

: The Customer Operations team works closely with new and existing customers by implementing product features, managing the operational parts of the platform, and optimizing our client’s sales performance management processes.

What We'Re Looking For

: Education or Background in Engineering, Commerce, Mathematics and/or Statistics +4 years of relevant working experience Experience in working with large datasets and a strong understanding of logical structures of databases and workflows a plus Strength in Excel to perform data profiling, segmentation, and aggregation Understanding of data architecture and process flows Analytical problem-solving ability, organizational, and project management skills Ability to take ownership and run with tasks in a fast-paced and evolving environment Understanding of common analytical and presentation tools (i.e., Excel, PowerPoint) Nice to haves: Experience with SQL and/or Python Experience with sales incentive

Benefits

package that includes medical, dental, vision, disability and life insurance, and a paid parental leave program. Learning and development. Access the resources you want to help you grow in your role by utilizing our $750 yearly training stipend.

Growth. You’ll have a huge opportunity to build a career for yourself and gain the type of experience you’re looking for, whether that’s as an individual contributor or as a people leader. Our Values: Work well, together.

We’re real. We have kids and pets. Mortgages and student loans.

We’re in this together, so no matter how brilliant any one of us is, we always play nice with one another – no exceptions. Be precise. Be relentless.

We believe complacency breeds failure, so we set new goals as quickly as we achieve them.