Team Lead, Account Management

About FareHarbor At FareHarbor, our mission is to make experiences better for everyone. ) to operate and grow. With over 23,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 1000+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry. FareHarbor Core Values: Think Client First We Are One ‘Ohana Be Curious and Learn Own It Act With Integrity Embrace the Challenge Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana. With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colours.

We take care of one another and always prioritise health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact.

We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About The Role

The Account Management Lead – APAC is responsible for driving commercial performance and elevating leadership standards across the regional portfolio. This role acts as a leader on the team, directly influencing Net Revenue Retention (NRR), expansion revenue, product adoption, and long-term client value. The Lead partners closely with Account Managers and the AM Manager to strengthen commercial execution, raise performance standards, and build leadership capability within the team.

This role sets the benchmark for accountability, commercial rigour, executive presence, and integrity in the region. As the first point of contact for high-value and complex escalations, the Lead is an advanced problem solver who collaborates cross-functionally to drive solutions, close process gaps, and elevate operational excellence. Success in this role is defined by measurable improvement in retention, expansion revenue, forecasting accuracy, portfolio health, product adoption, and overall team performance.

What You'Ll Do

here: Commercial Ownership and Growth Drive regional Net Revenue Retention (NRR) and revenue growth targets across the APAC portfolio. Partner with and mentor Account Managers to identify whitespace opportunities and accelerate upsell pipeline conversion. Lead monthly portfolio performance reviews to proactively identify churn risk and revenue growth opportunities.

Ensure upsell growth in alignment with targets, Quads expectations, AM Playbook standards, and pipeline hygiene across the team. Improve commercial outcomes through structured deal reviews and growth actions coaching. Proactively identify revenue risk trends and recommend corrective commercial action to AM leadership.

Stay on top of team KPIs including Quads, AM Playbook adherence, upsell volumes, and portfolio health metrics to ensure the team remains on track and exceeds expectations.