About FareHarbor At FareHarbor, our mission is to make experiences better for everyone. ) to operate and grow. With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry. FareHarbor Core Values: Think Client First We Are One ‘Ohana Be Curious and Learn Own It.

Act With Integrity Embrace the Challenge Why FareHarbor? Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision.

To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams. And since day one, we’ve known that our real success lies in our people—the Ohana. With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed.

We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail.

And then we come together to try again. From the minute you join, you have a voice. You find your space.

You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About The Role

: The Account Manager is responsible for driving commercial outcomes across a portfolio of clients, directly influencing Net Revenue Retention (NRR), expansion revenue, product adoption, and long-term client value. This role owns the end-to-end client relationship, balancing retention, growth, and client success. The Account Manager acts as a consultative partner, leveraging data, product knowledge, and industry insights to identify opportunities, mitigate risks, and deliver measurable business outcomes.

Success in this role is defined by portfolio growth, strong client relationships, high product adoption, and consistent execution of commercial and operational standards.

What You’Ll Do

here: Portfolio Ownership Growth Own and manage a portfolio of 100+ accounts with responsibility for retention and revenue growth Drive Net Revenue Retention (NRR) through upsells, expansion, and churn mitigation Leverage data to prioritise high-impact opportunities Work in partnership with your clients to negotiate and influence the implementation of growth strategies Client Retention Relationship Management Build strong, long-term client relationships Act as a trusted advisor aligned to client goals Proactively identify churn risks and strong focus on churn prevention and retention Manage escalations effectively Deliver consistent, high-quality communication Consultative Selling Adoption Lead strategic conversations to uncover growth opportunities Position products based on value Drive product adoption Translate needs into actionable recommendations Execution Operational Excellence Maintain CRM hygiene and documentation Execute AM Playbook and Business Review standards Coordinate cross-functional initiatives Ensure timely follow-ups and execution quality Cross-Functional Collaboration Partner with internal teams to deliver outcomes Advocate for client needs Share insights and improve processes W