Team Lead, Space & Service Coordinators

Building a Brand Starts with a Story FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management Delivery, and Data Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors.

FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

com What You Would Get To Do The Team Lead, Space Service Coordinators will assume a key role within the organization by leading and motivating colleagues in a way that enhances working relationships and encapsulates FIRST values and our client’s brand. The individual will ensure the Space Service Coordinator (SSC) team delivers consistently exceptional service to our clients through excellent operational and logistical facilities management that exceeds client expectations. Along with other FIRST team members, the SSC Team Lead will represent the FIRST Solutions brand on-site within a well-known tech company.

This position is ideal for a corporate event planning professional with prior experience managing and motivating team members.

What We Are Looking For

8-10 years of experience Must be fluent in English Excellent written and oral communication skills at all levels Decision maker and problem solver with a collaborative/team-player attitude Positive and caring approach to team management Creative, solution-oriented and resourceful, team player Adaptability to situations and ever-changing demands Highly organized with the ability to handle multiple tasks to meet strict deadlines Excellent time management and multi-tasking skills Ambitious and proactive with a calm and flexible approach to handling pressure and client escalations Good/advanced working knowledge of the Google Workspace and MS Office Suite At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success.

Benefits And Perks

to support your personal and professional growth Private Medical Insurance with BUPA from day one 28 Days Annual Leave PLUS Bank Holidays Personal Volunteer Day 20 Days of Sick Pay each Year Enhanced Parental Leave (Maternity Paternity) Wellness Stipend Complimentary access to Headspace, Rocket Lawyer Maven Life Insurance Employee Assistance Program (EAP) Cycle to Work Scheme Season Ticket Loan Mobile Phone Allowance Pension Schem